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Article
Publication date: 9 April 2018

Yung-Lien Lai and Ruohui Zhao

The purpose of this paper is to add to the literature on Taiwanese policing in three regards: employing multiple measures of satisfaction with police services; including analysis…

Abstract

Purpose

The purpose of this paper is to add to the literature on Taiwanese policing in three regards: employing multiple measures of satisfaction with police services; including analysis of the effects of differing neighborhood contexts; and examining both individual and district-level measures simultaneously to deepen our understanding of influences on citizen satisfaction with police services.

Design/methodology/approach

Data for the study were obtained from a random-stratified sampling telephone survey of 1,806 residents in metropolitan Taipei, which is located in the Northern part of Taiwan Island, during May of 2014. Given the fact that these residents were nested in 41 districts in metropolitan Taipei, hierarchical linear modeling was employed to examine the effects of both individual and district-level factors on satisfaction with police services simultaneously.

Findings

Results indicate that, among neighborhood context variables, mean levels of victimization, fear of crime, and perceived disorder erode citizen satisfaction with police. In contrast, collective efficacy produces a positive effect on the perception of police performance after controlling for demographics. With respect to those district-level variables, citizen/police ratio, the total crime rate/100,000 habitants, and the average of household income significantly impact public assessment of police services.

Originality/value

Only limited empirical research has examined neighborhood context effects on residents’ satisfaction with policing services, and virtually no such research has been carried out by examining individual and contextual-level factors at play simultaneously in Taiwan. This research fills this gap.

Details

Policing: An International Journal, vol. 41 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 12 August 2014

Hongwei Zhang, Jihong Zhao, Ling Ren and Ruohui Zhao

The purpose of this paper is to examine the determinants of juvenile attitudes toward the police (JATP) in Chinese social settings. More specifically, this study borrows from the…

Abstract

Purpose

The purpose of this paper is to examine the determinants of juvenile attitudes toward the police (JATP) in Chinese social settings. More specifically, this study borrows from the wisdom of social bond theory and relevant literature developed in the USA to explain juvenile ratings of the police on specific job functions.

Design/methodology/approach

The data were collected from a multi-stage cluster sample of 2,704 high school students in a city with a population of 3.8 million located in the southwest region of China. The analysis includes variables derived from social bond theory as well as traditional models commonly employed in US studies, such as demographic background and contact with the police.

Findings

The findings suggest that both social bonds and traditional models have their respective utility to explain the variation in juvenile evaluations of the police.

Originality/value

This study expands the scope of the investigation on JATP in China, a distinctively different cultural environment from the USA. More specifically, it explores the utility of the respective explanatory power of the social bond model and traditional models in relation to juveniles’ ratings of the police in China.

Details

Policing: An International Journal of Police Strategies & Management, vol. 37 no. 3
Type: Research Article
ISSN: 1363-951X

Keywords

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